Experience

Feb 2023 – Present

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May 2021 – Aug 2021

Developed and maintained a website for a• Resolved 500+ support tickets using Jira, while building 1,000+ Confluence documentation which streamline troubleshooting for 15+ employees, reducing repeat tickets & improving efficiency. small business with 1000+ customers alongside 3 engineers using HTML, CSS, JavaScript & GitHub, increasing revenue by 12.5x. Collaborated with a team of 3 engineers to develop & maintain a business website for 1,000+ customers using HTML, CSS, & JavaScript, contributing to a 12.5x increase in revenue. Conducted front-end unit & cross-browser testing across 100+ test cases to ensure consistent UI performance & functionality across Chrome, Firefox, & Safari.

Junior System Administrator– IT Services at UVA

Jan 2020 – May 2020

Resolved 1,500+ tickets via ServiceNow for 500+ staff, covering hardware, software, & access. Managed user access, permissions, & 2FA enrollment for new & exiting employees while maintaining internal device inventory to ensure secure provisioning & accurate asset tracking

Electronics Sales Associate – Walmart

2017 – 2019

Supported customers in the electronics department and collaborated with cross-store teams to maintain inventory and service quality.